Common Questions

Do you have questions? Please review our FAQs below, for additional support, click here.

Can I use my gift card at any Penny Ann’s Cafe Restaurant?

You may use it at any Penny Ann’s location – Salt Lake City, Taylorsville & Draper

Does my gift card ever expire?

No. The PAC Gift Card does not expire.

How do I check the balance on my Gift Card?

To check the balance of your PAC Gift Card, select Check Balance button (upper right-hand corner) and enter your card number and PIN. Select you are not a robot and Get My Balance button.

Do I have to register my gift card?

No, this is an optional feature.

I purchased a gift card online but I never received it. Who can I contact to get help?

For issues regarding online PAC Gift Card orders, call 801-662-0009 or send an email to Please have your confirmation email available for reference.

Does Penny Ann's Cafe offer Virtual Gift Cards?

Yes, our eGift cards are available in $25 - $500. They are delivered within minutes or can be scheduled for a future delivery date.

Is it possible to buy large quantities of gift cards?

Yes, it is possible to order large quantities of PAC Gift Card. Just visit any location, call 801-662-0009, or e-mail

Can I buy a gift card for someone and have it mailed directly to him/her?

When you purchase a PAC Gift Card at a restaurant, you will have to mail the card yourself. When you purchase a PAC Gift Card online, you may have Penny Ann’s Cafe mail the card to the recipient.

Can I reload my card when the balance is low?

Yes, PAC Gift Cards are reloadable at any Penny Ann's Cafe location; limitations apply.

If I misplace or lose my gift card, can i get a replacement card or a refund?

Lost, stolen or damaged PAC Gift Cards will not be canceled and replaced without the required proof of purchase. Required proof of purchase includes an original store receipt or a printed confirmation page (online order).